Returns and exchanges

Updated Sep 30, 2026

If something does not fit or is not what you expected, we will sort it out. Here is how.

1.How long you have

You have 7 days from the day you receive or pick up your order. After that, a return needs approval from an administrator.

2.What you can return or exchange

Items that are unworn, unwashed and still have their tags.

If it arrived with a defect or we made a mistake, we always fix it at no cost to you.

3.What cannot be returned

Worn or washed items, or items without tags.

Hygiene items that have been opened, such as teethers. [List to be confirmed].

4.How to ask

Message us on WhatsApp with your order number and a photo of the item.

We tell you how to bring it to the store and check it with you.

5.What you get

An exchange for another size or color, if available.

A refund to the same method you paid with. If it is in bolívares, it is calculated at the rate of the day of the return.

Or a store credit with a balance for your next purchase.

Questions? Write to ventas@carrusel.net.